The measures and regulations to resolve complaints and disputes are listed on StaynFun website
• Negotiation
• Involvements of legal authorities
• Other means
StaynFun is responsible for resolving complaints related to the products and services provided on Staynfun.vinpearl.vn
StaynFun will handle arising complaints after receiving notices from Customers with regards to their purchases of products/services on StaynFun.com.
Customers reserve the rights to request protection from competent authorities if their dispute with StaynFun is not satisfactorily resolved.
In certain cases, we will ask the Customers to provide accurate tangible and intangible evidence relating to their complaint and conflict.
StaynFun.com will resolve disputes by following this process:
Step 1: StaynFun’s Customer Care Department or Sales Department will receive the Customers’ complaints and notices. These Departments must act quickly and proactively by responding immediately to the Customers and arranging settlements based on StaynFun’s policies.
Step 2: If the issue is too complicated or not included in StaynFun’s announced policies, the Customer Care Department/Sales Department will commit to a response time of no longer than 7 days.
Step 3: Involved departments will transfer the results of complaint settlements for implementation and call to confirm with the Customers that their problem has been resolved.
If an agreement is insufficient to resolve the conflicts arising from transactions between StaynFun.com and its Customers, we will ask a competent legal authority to intervene. This process will ensure the legitimate interests of all related parties.
If you have any question, please contact:
StaynFun Joint Stock Company
Unit KD5-118, Kinh Do 5 Street, Dream City ecological urban area, Nghĩa Trụ commune, Van Giang district, Hung Yen province, Vietnam.
(+84)024 5678 0116